At TitanGlow, we are dedicated to providing a positive and motivating environment for our members to achieve their fitness goals. We understand that plans can change, and we want to ensure our refund policy is fair and transparent. Please review the policy below:
If you cancel your membership within 7 days of signing up, you are eligible for a full refund.
Cancellations made 8–14 days after signing up are eligible for a 50% refund.
After 14 days, membership fees are non-refundable, but you may cancel future billing cycles by providing at least 5 days' notice before your next billing date.
Cancellations for group fitness classes or personal training sessions made at least 24 hours before the scheduled time are eligible for a full refund or rescheduling.
Cancellations made less than 24 hours before the session are non-refundable.
If you have purchased a trial membership and wish to cancel, you must do so within 3 days of starting your trial to receive a full refund.
After 3 days, the trial membership is non-refundable.
You may request to freeze your membership due to medical reasons or personal circumstances. Please provide at least 5 days’ notice for this request. No refunds are issued during the freeze period, but billing will be paused.
Unused gym merchandise (apparel, accessories, etc.) may be returned within 14 days for a full refund, provided the item is in its original, unused condition with tags.
Used or opened merchandise is non-refundable unless defective.
In the event of a temporary gym closure due to unforeseen circumstances, such as maintenance or emergencies, we will extend your membership or offer a pro-rated refund for the time the gym is closed.
If you have any questions about our refund policy, or if you need assistance, please don't hesitate to contact our customer service team. We are here to ensure you have the best experience at TitanGlow.
Thank you for choosing TitanGlow!